Cincinnati, May 11, 2009 — Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Starbucks (NASDAQ: SBUX), the premier roaster and retailer of specialty coffee in the world, has renewed its contract for Convergys’ industry-leading relationship management solutions for a further two years to enhance its facilities support operations. With 2008 revenues of over $10 billion and one of the most well known brands in the market, Starbucks has an unwavering commitment to customer service excellence. Despite the solid internal customer service support it had in place, when its recent growth outstripped its internal contact center’s ability to provide cost-effective and efficient facilities support to its stores in North America, Starbucks turned to Convergys to meet this pressing need. Convergys has consistently met or exceeded Starbucks’ quality measures while delivering significant cost savings and improved efficiency in the process, prompting the renewal of the contract. Working together, Convergys and Starbucks developed a

powerful facilities support tool to track every piece of equipment in each company-owned facility, follow repair orders, and support invoicing from approximately 1,300 service providers. The companies also collaborated on the development of specialized training to help Convergys agents provide contact center services for facilities support. Convergys agents assist Starbucks retail employees in complex troubleshooting and equipment repair, as well as in identifying appropriate service vendors, issuing repair orders, and tracking repair work. “Transferring an essential management function like contact center services for facilities support to Convergys was a first for Starbucks,” said Badger Godwin, vice president, Store Development Global Real Estate & Facilities for Starbucks. “Our decision has been more than validated, with Convergys proving to be a true, collaborative partner to Starbucks. We have worked together on agent training, scaling to meet our growth, and the creation of software tools to drive cost savings…

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Starbucks Renews Convergys Contract