Tampa, Florida — July 30th, 2009. Gamma Engineers releases Interaction Search. Interaction Search is a call center reporting search tool. Interaction Search is designed to search all interactions that occur in a call center across all media (Voice, Chat, & Email) in real-time. Along with real-time search, other features of this tool include the ability to drill down into searches, unstructured search capability, access to customer information as well as call center information, and “cradle to grave” report of a call. What exactly does all of this mean? Have you ever needed to find out something like, “How many people from the 212 area code are calling with a warranty issue right now?” Interaction Search allows you to search callers from the 212 area code and then “drill down” to find out how many 212 callers have warranty issues, and all of this can be performed in real-time. Unstructured Searches are searches that do not

require you to follow SQL rules or syntax rules or adhere to any specific language to perform searches. To perform a search, just type in your search criteria much the same way you would type in a Google search, in free form text. This product removes the need for technical expertise to perform searches. Interaction Search allows you to see the details of your call center without losing sight of the big picture, Interaction Search allows users to search for specific information relating to customers or for information relating to the call center as a whole. Need to know how many times “John Smith” called your call center about an issue with “Product X” today? Or, do you need to know how many calls your call center as a whole received regarding issues with “Product X” today? Interaction Search is capable of performing both customer…

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Call Center Search Tool Empowers Managers